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The complaint has been reopened after we were contacted by the player. We received information from the casino that the player mistook the casino for another. Later, the complaint was rejected again due owo the player’s unresponsiveness.
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The player reported that the casino had refused to accept his documents and cancelled his withdrawal. Frustrated with the situation, the player decided to wager his winnings and requested to close the complaint. As a result, we had closed the complaint due to the player’s decision owo use his winnings, thus ending the withdrawal process. The player from Greece faced repeated issues with withdrawing money from the casino due jest to constant requests for verification documents. Despite submitting the necessary documents multiple times, the casino kept claiming that something państwa missing. The Complaints Team extended the response time for the player but ultimately had jest to reject the complaint due owo a lack of communication from the player.
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The Complaints Team had advised the player that withdrawals might take some time owo process and suggested waiting for at least czternaście days before submitting a complaint. Unfortunately, due to the player’s lack of response owo the team’s inquiries, the complaint could not be investigated further and was subsequently rejected. The player from Sweden had attempted jest to deposit 30 euros into her internetowego casino account, but the funds never appeared.
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Despite following all their rules, I had my withdrawal of €850 unfairly withheld without clear justification. Do Odwiedzenia not risk your money pan this platform without thoroughly considering the risks. There are better, more trustworthy casinos out there that respect their players.Stay safe and always do your research before committing your funds.
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An initiative we launched with the goal to create a global self-exclusion układ, which will allow vulnerable players to block their access to all przez internet gambling opportunities. When he tried jest to use it a month later, the casino informed him that the bonus has expired. We decided jest to reject this complaint because we couldn’t force the casino jest to return an expired premia and the player had more than enough time to play with it. The player from Australia has not passed the verification process. We were forced owo reject this complaint because the player provided edited documents. The player struggles jest to withdraw his balance due ongoing verification.