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After confirming the woman bank account and asking for a drawback, the particular casino terminated the request and confiscated typically the winnings, citing a good alleged added bonus phrase infringement. We All were unable to research additional in inclusion to had in purchase to decline typically the complaint because of in purchase to the gamer’s lack regarding reply to the queries. The Particular player through Slovenia got their accounts shut down in add-on to has been educated of which their profits would not really be paid. Despite possessing all documents authorized in inclusion to getting informed in purchase to wait for a disengagement, the scenario stayed uncertain.
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Unjustified Complaint
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The gamer from Greece, who had gambling addiction problems, requested typically the on line casino in buy to close up their accounts upon seventeen Feb, nevertheless the particular request had been overlooked plus bonus deals had been presented as an alternative. As a effect, typically the gamer lost 7000 EUR in the particular final 7 days in addition to sought a refund plus long term accounts drawing a line under. The Particular participant coming from Swiss a new confirmed drawback impending regarding sixteen times.
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The Particular player from Hungary required a withdrawal 10 days and nights earlier in buy to posting this specific complaint. The Particular participant has received typically the transaction, in inclusion to typically the complaint had been shut down as “solved”. The Particular player from Luxembourg has been waiting around for a withdrawal with consider to fewer than two weeks. The player offers placed cash directly into the girl bank account, yet typically the money appear in buy to end upward being misplaced. The Particular player afterwards verified of which the deposit has been prepared successfully, as a result we all designated this complaint as resolved.