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Player’s Withdrawal Is Still Pending
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As a result, we could not proceed with the investigation and had to reject the complaint. As a result, the player lost 7000 EUR in the last week and sought a refund and permanent account closure. After communicating with the Complaints Team, he had been advised owo wait for 14 days for the funds to be processed. The player later confirmed that he had received the money, leading to the resolution of the complaint.
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The Complaints Team had explained the industry kanon regarding maximum bet rules and had asked the player owo provide additional information for further investigation. However, the player did not respond within the given timeframe, which resulted in the complaint being rejected due to a lack of necessary information. The player from Canada had complained about the casino not paying out his winnings from roulette. Despite having raised the issue multiple times, the casino maintained there was istotnie irregularity and did not resolve the problem. The complaint was eventually rejected due owo the player’s non-communication. The player from Alberta państwa unable owo withdraw funds due owo a lock placed mężczyzna their account by casino management.
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As a result, we had closed the complaint due jest to the player’s decision owo use his winnings, thus ending the withdrawal process. The player from Thailand had his account closed and funds confiscated aby Helspin due to alleged fraudulent activity. We requested further information and communication evidence from the player.